SHIPPING AND RETURNS
Product Availability & Accuracy Disclaimer:
Occasionally an item showing available can actually be out of stock due to various reasons. If a product you ordered is not available, we will inform you as quickly as possible and suggest alternatives or refund any paid amount for those items. While we strive to keep our information as accurate as possible, we are not responsible for typographical or photographic errors. Should you run into an issue with products, pricing, or other general questions, please contact us.
We cannot ship to PO/APO/FPO or internationally.
Shipping orders may take up to to 2 business days to process pending availability of certain products. Some items may have delays due to products being transferred to the shipping department to prepare your package.
We provide Ground Delivery through UPS and GLS. Orders will be processed and shipped out during business days, Monday - Friday.
Should you need products delivered by a specific date, please contact us for more information and assistance. (916-791-0684, firstname.lastname@example.org)
After placing an order, you will receive a confirmation email stating that your order has been received. This does not confirm that your order will be fulfilled, as all orders are subject to the pending availability of a product. Once an order has been fulfilled, you will receive a tracking number to follow the progress of your shipment.
Please ensure that your address and zip code are correct and complete (unit #, floor # etc.) when placing an order. Carriers may charge $10.00 for incorrect or incomplete information. If the recipient re-routes the shipment, the carrier will adjust the shipping rate and charge an additional $10.00 Fee.
California stores: Per state law, alcohol returns can only be accepted if the product is spoiled or otherwise unfit for consumption, or purchased in error.
Hold Until Safe to Ship, Weather Damage, and Tainted Corks:
Some products such as wine may be weather sensitive. Lakeside Beverages may delay shipping at its discretion to prevent heat damage or freezing, especially during the months of July through September. Lakeside Beverages is not responsible for damaged wines due to ground service once it leaves the warehouse. At checkout, if you choose to Hold Until Safe to Ship, or upon request to hold, we will hold purchased wines at no additional charge until weather conditions are suitable for shipping. Should you choose to Hold Until Safe to Ship option but need your wine by a specific date, please reach out to us 916-791-0684.
If you receive a wine with cork taint (TCA) and it is within 30 days of the purchase date, please contact us. We do not guarantee wines after 7 years of vintage date. Please note, shipping charges are not refundable.
Damaged in Transit:
Should any products be damaged during shipping, please contact us by phone or email (916-791-0684, email@example.com) so we may pursue a claim with the shipping company. Please note that damaged products must be returned to receive a refund.
(A) Title and Taxes. We are a licensed retailer of alcoholic beverages in California. Except for orders going to permit states described below, title to and ownership of alcoholic beverages passes from us to you in California, and wines are delivered to you in California. California sales tax will be applied to these transactions, and wine will be stored on your behalf at our facility prior to pickup or fulfillment as further described in subsection (B) below. For orders going to states in which we are licensed, have a direct-to-consumer shipping permit, or where shipments are otherwise authorized, title to and ownership of products passes from us to you in accordance with applicable requirements, and sales and other applicable taxes may be applied based on the requirements of the destination state.
(B) Fulfillment. You may pick up products at our location during our regular business hours, or you may make independent delivery arrangements. Additionally, you may also elect to have your wine order fulfilled through a third-party shipper, and you agree to allow us to provide information regarding your designated shipping destination to the third-party for fulfillment. We will provide storage of your wines pending transfer to the third-party for fulfillment. Our storage fees are $5.00 per 30-day period, and the first month’s fees are included in your purchase price.
(C) Representations. We make no representation as to the legal rights of anyone to deliver or import any alcoholic beverages or other goods into any state. You warrant that you are solely responsible for the transport of the purchased products and for determining the legality and the tax/duty consequences of bringing the products to your chosen destination. By placing an order with us, you acknowledge that you are at least 21 years old, and that the person to whom products will be delivered is also at least 21 years old. The person receiving delivery will be required to show identification proving that he or she is at least 21 years old.